Elite Membership
- Elite Membership payments are generally non-refundable once successfully processed.
- Users may cancel future renewals at any time.
- Refunds will only be considered if required by applicable law or if a verified billing error occurred.
Followers Membership
- Payments for Followers Membership are generally non-refundable after the subscription period has begun.
- Refunds may only be issued when required by law or for verified billing errors.
Big Heart
- Big Heart payments are voluntary creator support payments.
- All Big Heart payments are final and non-refundable.
- Refunds may only be considered in cases of verified fraud, duplicate charges, or technical payment errors.
Billing Support
If you believe you were charged incorrectly or experienced a payment issue, please contact support@tewizz.com before opening a payment dispute so we can review your case.